Randstad Digital Belgium faced a major challenge: ensuring the continuity of fleet management at lightning speed after the fleet manager's departure. The Foundation Sprint was implemented to transform this operational risk into a sustainable, digital asset within 48 hours.
the challenge: an operational risk.
When the Randstad Digital fleet manager announced their departure from the company, the organization faced a crucial decision. They needed to find a quick solution to guarantee the continuity of the vehicle fleet and user support. Several options were on the table: hiring a new manager, outsourcing the service, or finding a technological solution to structurally absorb the workload.
A good employee experience for our staff is key. It’s extremely important for us as an organization to constantly monitor and improve this. When our fleet manager indicated they wanted to leave the company, the clock started ticking for us. Managing 300 lease cars and supporting an equal number of employees in a quality manner is not something you can just 'tack on'. That's why we looked for a solution where we could continue to guarantee the service to our employees, keep the workload for the other colleagues under control, and which is future-proof
methodical approach for smart choices.
A Foundation Sprint was organized to quickly find a widely supported solution. This method, developed within Google, is gaining traction worldwide among organizations that want to innovate quickly and solidly.
A crucial first step was precisely pinpointing the problem. Where did the bulk of the fleet manager's workload lie? What costs were associated with it? This focus on the core problem made it possible to correctly evaluate the different options.
The goal was to select the option that could structurally take over the most time-consuming part of the daily tasks. This happened in phases: initially, possible solutions were broadly listed and tested against essential criteria, such as speed, quality, and cost. Subsequently, the decision-making was iteratively sharpened.
Each option was further critically scrutinized using multiple strategic perspectives, such as future-readiness, change management, and cybersecurity.
management, IT, and business aligned.
By involving the key stakeholders from the organization, all relevant perspectives were addressed, and a shared framework for solutions emerged. The solution that came out of this rigorous analysis was thereby indisputable and immediately ready for implementation. This prevented later discussions and guaranteed maximum project certainty.
"The Sprint went very efficiently," according to Karen. "Thanks to the methodical approach, the constant challenging of each other's insights, and the quick decision-making process, a solution was available in no time."
a validated concept: flea, the smart AI assistant.
In just two days, the sprint led to a tangible and validated concept: 'Flea, the fleet bot'. This intelligent AI agent bundles information about company policies, maintenance information, and contact details from retrieval-augmented generation (RAG) databases, ensuring Flea always provides a reliable answer.
Users can communicate with Flea in natural language and immediately receive tailor-made information, which absorbs a large part of the fleet manager's daily work.
the power of the right start.
The Foundation Sprint is one of the fastest and most certain ways to realize digital ambitions.
the foundation sprintgive your digital ambitions a solid start.
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